Data Centre Services at the Exchange

Operation and services
All our centres utilize integrated security systems and 24/7/365 on-site, in-house security patrol Data Centre Operations and facility staff are available 24/7, aiding in maintaining our 100% uptime SLA. Power management and energy efficient control systems that monitor the temperature in all zones along with monitored CCTV of all areas and loading bays.

Support and installation
Data centre Construction, project management and engineering of implementation support is available as well as premier security, reliability, performance and customer service support.

Monitoring & security
We have a community of providers that specialize in data  protection and cyber security to help protect your mission critical data. Your Data integrity and control over your own data is key.

Guidance and design layouts
Assistance in creating the optimal design for your deployment. Strategic advice on how to best handle your deployment, based on the success of hundreds of previous customer installations. Best practice and cabinetry layouts – optimising space and managing device installations

Project management
Management of all deployment timelines and implementation of previously agreed upon installation milestones. Each deployment within a purpose built center is coordinated by a Service Manager and project manager to ensure a seamless, professional installation experience for our customers. Outlining time lines, budgets and costs.

Move-in assistance and remote hands
Dedicated project management for installations and deployments within our facilities.
All our data environments offers a Remote Hands service to our customers. This service resolve a multitude of emergency and routine technical tasks. By partially outsourcing the installation, operation and management of a deployment to the on hand expert technicians within data facility, so customers can focus on other important aspects of their business, and not having to worry about the small changes. We are able to reboot device power, verify power status or reconnect equipment.Simple tasks such as swapping of tapes, storage media or removable media can be easily accomplished by Remote Hands staff.Tasks such as receiving, racking and stacking and unpacking equipment, moving or discarding boxes or equipment, and basic cleaning of customer space can be done. Inventory auditing, labelling, unpacking and inventory of boxes and equipment can be performed by Remote Hands staff

Once a rack is deployed we recognize that there is often a need for Internet service that comes with a data center deployment, we work with multiple 1st tier upstream IP providers to create a highly-reliable capacity solution and broker the best deals on your behalf at the COIN

Flexible Capacity with Room to Grow
We offer plenty of room to grow—within and across all of our cloud-enabled facilities. Our flexible data center solutions enable you to scale at your own pace, and our nationwide cloud network footprint. Through upstream partner networks, and many exchanges we connected to hundreds of regional, domestic and international networks, giving you hundreds of options for staying close to your customers and improving service delivery performance. Weather its caching big data, delivering HD , voice video and data or accessing private VPN global IP networks we’re always investing in new routes building new capabilities to ensure that we continue to provide your customers with best-in-class performance, availability and uptime.

Power and cooling
We use redundant systems (N+1 and 2N) and the latest infrastructure technologies to deliver industry-leading reliability. Even the local geographic climates for our green data centre facilities are factored into to support and eco-friendly environment coastal data centres with best practice of sea water cooling systems and built for wind turbine energy efficient outcomes. Designed to lower the total PUE in data centre locations.
(Heat PUE is the ratio of total amount of energy used by a computer data center facility to the energy delivered to computing equipment. PUE is the inverse of data center infrastructure efficiency (DCIE).

A Committed Approach to Energy Efficiency
Using industry best practices, We individually design each customer's deployment within our data centers with the ultimate PUE power rating and ensure HVAC cooling solutions are deployed correctly.

Cloud IP exchange service Simple, Efficient, Effective
Our Blended IP Service options include single connections for traditional connectivity or fully-redundant connections for mission-critical applications, a choice of providers competing for your business. We ensure the best rates for our clients as we have the relationships with the carriers. Our Blended IP Service was designed to make it easier for enterprises to manage their IT solutions through a single billing model
Fixed monthly fees and guaranteed rates up to the committed information rate for 10Mbps, 50Mbps, 100Mbps or 300 Mbps service options.

Managed cloud services
As you evaluate to a multi-cloud deployment, you may require assistance with move, migration, and management of your various environments. Our managed services customers can provide on-boarding, orchestration, and e-management services to help you with nearly any requirement. From capacity to cloud application

Business Continuity and Disaster Recovery
Whether serving as a primary provider for large-scale deployments or as a redundant storage site for disaster-recovery purposes we have secure, high-performance data center solutions to address nearly any application requirement from desktop end point protection to full server back up and bare metal restoration and any covering any OS.

With a 99999.9% uptime SLA guarantee, we are able to meet POPI /GDPR disaster-recovery, redundancy and business-continuity requirements for the most demanding customers. We have proven experience in this area. The SLA is backed by rooms of batteries and multiple generators in the data centres on which we operate.