Service management
Service ownership, SLA coordination, incident escalation, problem management, service reviews and executive reporting.
CLOUDINX MANAGED SERVICES
One operating layer across the whole solution.
CloudINX can stay with the customer after design and procurement: coordinating delivery, suppliers, service assurance, change, capacity, governance and executive reporting across the end-to-end digital-infrastructure solution.
WHAT CLOUDINX MANAGES
Not just capacity. The service around the capacity.
The managed-services layer turns a collection of circuits, cloud connections, facilities, equipment and suppliers into one controlled customer outcome.
Project & delivery management
Implementation plans, dependencies, vendor actions, acceptance criteria, migration, RFS control and handover into operations.
Multi-supplier coordination
One operating interface across carriers, data centres, cloud, OEMs, field services and specialist partners.
NOC & service assurance
Monitoring model, fault ownership, escalation paths, performance reporting, maintenance control and restoration governance.
Change & capacity governance
Moves/adds/changes, capacity planning, route optimisation, resilience reviews and controlled lifecycle upgrades.
Commercial & contract control
Supplier performance, renewal dates, service inventory, billing validation, quote traceability and agreed change control.
Technical authority
Solutions architecture, low/high-level design, BOM control, OEM documentation, implementation standards and technical acceptance.
Customer governance
Operational cadence, action register, risk register, service-improvement plan and decision-ready management information.
COMMERCIAL MODEL
Recurring managed-service value alongside the underlying infrastructure.
Commercial terms are structured per customer and contract. The model can separate the underlying carrier/OEM/facility charges from CloudINX professional and managed-service fees.
Implementation / project fee
One-time charge for project governance, supplier mobilisation, technical design, migration, testing and service acceptance.
Monthly managed-service fee
Recurring fee for service management, reporting, supplier coordination, lifecycle control and agreed NOC/service-assurance scope.
Change / professional services
Pre-agreed or scoped fees for major changes, expansions, architecture work, optimisation, migrations and specialist engineering.
END-TO-END RESPONSIBILITY
A customer can buy one governed outcome without pretending every component comes from one supplier.
- 01
Design & source
Translate the business outcome into architecture, BOM, supplier choices, commercials and delivery dependencies.
- 02
Implement
Run the delivery plan, supplier actions, staging, site readiness, test plan, migration and acceptance.
- 03
Operate
Coordinate incidents, SLA, maintenance, suppliers, capacity, service reviews and reporting through the agreed service boundary.
- 04
Improve
Use performance, utilisation, cost and business change to drive lifecycle optimisation and controlled expansion.
TYPICAL MANAGED-SERVICE SCOPE
Modular by design.
Global connectivity
Carrier circuits, internet, wavelengths, cloud on-ramps and data-centre cross-connects.
Edge & data centre
Colocation, modular/edge infrastructure, remote hands, power/cooling dependencies and service coordination.
Network & security stack
Routers, switches, SD-WAN, firewalls, Wi-Fi, 4G/5G, satellite and OEM support under an agreed operating model.
CLOUDINX MANAGED SERVICES
Design it. Deliver it. Operate it. Improve it.
Bring CloudINX the target outcome, existing suppliers and operational constraints. We will structure the managed-service boundary, responsibilities, commercial model and governance cadence.